Solving technical problems and building reliable systems — one ticket at a time.
IT Support Specialist with 3+ years of hands-on experience delivering Tier 1–2 support across diverse environments. Skilled in system administration, networking, and endpoint management, with a proven ability to resolve issues quickly, improve IT processes, and support 150+ users.
Known for combining technical expertise with clear communication to keep systems secure, efficient, and users productive. Proficient in troubleshooting and supporting Windows, macOS, and Linux systems, with hands-on experience in Active Directory, Microsoft 365, and endpoint management.
Strong background in networking (DNS, DHCP, VLANs, VPNs) and IT infrastructure, with a focus on system reliability, security, and efficient user support.
Active Directory, Azure AD, user provisioning & access control
VLANs, DNS, DHCP, TCP/IP, VPN, Cisco & TP-Link switches
MFA, IAM, Okta, ITIL best practices, security patching
Intune, JAMF, MDM for full Windows & macOS device lifecycle
A broad toolkit built through real-world experience across diverse IT environments.
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Designed and deployed a production-ready server environment including hardware installation (SSD, CPU, RAM, RAID) and full system configuration with Active Directory, DFS, and multiple VMs.
Researched, selected, and deployed Nakivo within a Proxmox virtualized environment. Configured automated backups, recovery processes, and tested failover scenarios for business continuity.
Deployed and configured Nextcloud on Proxmox to provide secure, centralized document management with user access control and file sharing as an alternative to traditional network drives.
Built and configured a complete Intermediate Distribution Frame (IDF), including patch panel installation, cable management, switch configuration, VLANs, and reliable LAN/WAN connectivity.
Created detailed technical documentation including step-by-step setup guides, troubleshooting procedures, and SOPs to improve team knowledge sharing and reduce recurring resolution time.
Planned and executed a large-scale migration of 150+ PCs from Windows 10 to Windows 11 using Clonezilla imaging workflows, minimizing downtime and ensuring continuity for all end users.
Proven track record delivering reliable IT support across diverse environments.
Have a position to fill or want to discuss IT infrastructure? Let's talk.